Ordering Process - We Make It Easy!
Just CONTACT US via phone - (800) 680-0378 or email - firstname.lastname@example.org, and we will take care of all the details for you.
STEP #1 - Select your product. Need help finding the right product? Just tell us what you are looking for and will will do trhe searching for you.
STEP #2 - Place Your Order
We will need the following information in order to begin the order process.
STEP #2 - Prepare Artwork
- Product description and Item number (if known)
- Your in-hands date.
- Shipping address, your address (if different from shipping address), phone number and email
- Artwork - See Step #2 below.
STEP #3 - Payment
- To create your own print ready artwork - We will email you a template. Please note that artwork for Full Color Printed items must be set up as CMYK and submitted either as vector artwork or raster at a minimum of 300 dpi to 100% of size. Do not assign PMS or RGB colors to your artwork. For screen or spot color printing PMS or stock colors must be indicated and saved as vector artwork. When saving your vector artwork, please be sure to export all fonts as curves. Please check that your artwork has been formatted accurately. We can not be held responsible for the print quality as a result of formatting errors in customer supplied artwork.
- To have us create your artwork - email us or for larger files contact us for our drop box link and send us any logos, photos, fonts, colors, etc. that you want included. We provide 30 minutes of artwork creation for free; which is normally adequate for standard layouts. We will let you know if your design will take longer before we start and provide you with a quote.
- You will receive a proof via email for your review and approval. If you need to make changes, we will send you a new proof after each revision. No order will go to production without your final approval. Please note that proofs are for layout purposes only, not color proofing.
STEP #5 - Production and Shipping
- You will receive an invoice via email. The email will contain 2 links, one to view and print your invoice, and the other link will open a window where you can pay by credit card online. We accept VISA, MasterCard and AMEX. Payment is required prior to production. Please note that some products have an over/under run of up to 10%. You will be charged/refunded for the difference after your fans have shipped.
- Once we have received your art proof approval and payment has been made, the order will proceed to the production department. Production generally begins the 2nd business day after receipt of proof approval and paymnent. Delays in artwork approval or payment from customer will delay production and shipping, which FanPrinter.com/Eclipse Marketing Group cannot be held responsible for.
- Shipments are processed in the evening, therefore, you will receive your shipper tracking number via email the day after your product ships.
Eclipse Marketing and Promotional Products
CustomPrintedFans.com - Fan Printer.com - CustomWineBags.com
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