Where do I send my artwork?
Artwork can be sent via our "File Upload Tool, emailed to "firstname.lastname@example.org, or sent via online programs such as "You Send It".
What's "good" and what's "bad" artwork?
For more information on the difference between VECTOR and RASTER artwork files, please click HERE.
Obtaining vector artwork?
In our experience, most logos exist in an EPS or AI format somewhere. Since these types of files require special design programs to view and open, you may not be able to open the file. You could also try your marketing department or the graphic artist who created it. To create high quality vector art is something best done by an experienced graphic artist. Software programs do exist that claim to create vector art, however, in most cases, they simply do not work. PhotoShop is not a vector program and cannot creat vector artwork. When creating your own artwork for print, please be sure to contact us for the artwork guidelines.
What if I don't have artwork?
If you don't have artwork or need your existing artwork to be redrawn, it's not a problem. Sketch out your idea or send us what art file(s) you do have and we'll help you out. We will do simple typesetting utilizing your logo, image and text at no charge for orders after payment has been received. If you decide to cancel your order, we will refund you for the full amount less the work we have performed up to that point. Remember, artwork should never get in the way of doing a promotion. If you require art to be created or can't find art that meets our electronic submittal requirements, we can always create it for a small fee. Once we create your art, you won't have this charge again. An e-Proof will be provided for you to review. We provide 30 minutes of free design/layout services, which is normally adequate for basic layouts using your supplies logos, images, etc. We will notify you in advance with an estimated cost if we believe your design will take longer or if you have multiple changes that will require additional time. Once we create your art, you won't have this charge again. An e-Proof will be provided for you to review. Cancelled orders will be subject to a $65 cancellation fee to cover the costs of data entry and order processing, plus any work that has been completed up to the point of cancellation. The free 30 minutes of design work does not apply to cancelled orders. Please see refer to our Cancellations and Alterations to Existing Orders under Terms and Conditions for complete details.
Many of our decoration methods allow for the opportunity to closely match the imprint color to a specific requirement. Customers who require specific color matching must request this in writing and provide us with the Pantone PMS color. PMS stands for Pantone Matching System ®. We have an online pantone color chart that you can use to compare colors relative to themselves. Be aware that all monitors are different and the color you see on the screen will surely be different when viewed in person. Where PMS matching is available, there may be an additional charge per color for this service as inks need to be carefully blended to achieve a close match to your color. Please note that PMS color matches are not possible for digital printing or 4 color process printing. For full color printing the color mode in your artwork must be set up as CMYK or the digital printing software will convert the color in your artwork to CMYK and try to match it as close as possible. There is no guarantee of a color match since the conversion from other color modes to CMYK will often result in a very different color. It is best that you do the color conversion of your images to CMYK. If your project is being digitally printed and you require a PMS match, we highly urge you to request a test print / pre-production sample made first. This process requires us to print a sample and then adjust the cmyk values in your artwork to the PMS color of your choice. Sometimes this will take several tries. The cost for test prints / pre-production samples vary from product to product. We will make every attempt to match your requested color; however, we can not guarantee it. Please check that your artwork has been formatted accurately. We can not be held responsible for formatting errors in customer supplied artwork. If your artwork is to be embroidered, we will select a thread which most closely matches your PMS color and you will have the opportunity to see this choice when you approve your "sew-out." Exact color matches can not be guaranteed.